Terms of Service

These Terms of Service govern your use of the SHANDRÉ website and any purchases made through our online store.

By accessing our website or purchasing from SHANDRÉ, you agree to these Terms of Service.

1. About SHANDRÉ

SHANDRÉ is a hair and beauty brand based in the Netherlands.

We currently offer hair extensions, bundles, closures, and related hair products, with plans to expand our product range over time.

For questions regarding these Terms of Service, please contact:

Email: info@shandrehair.com

2. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement in your country or region.

You may not use our products, services, or website for any unlawful or unauthorized purpose.

You may not attempt to interfere with the security, functionality, or operation of our website.

3. Products and Product Information

We make every effort to display our products as accurately as possible.

However, because hair is a natural-looking product and screens display colors differently, slight variations in color, texture, appearance, or presentation may occur.

Product images are intended to represent the product as accurately as reasonably possible, but exact results may vary depending on lighting, styling, care, installation, and individual use.

4. Pricing and Currency

SHANDRÉ may display prices in different currencies depending on the customer's location.

We currently use:

  • Euros for customers in Europe

  • Pounds Sterling for customers in the United Kingdom

  • US Dollars for customers in other regions

Currency conversion rates may vary depending on the payment provider, bank, or checkout system.

We reserve the right to change prices at any time without prior notice.

Any confirmed order will normally be charged at the price displayed at the time the order was placed.

5. Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary.

This may include situations involving:

  • Suspected fraud

  • Incorrect pricing

  • Product availability issues

  • Payment problems

  • Incorrect customer information

  • Unusual or suspicious order activity

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

You agree to provide accurate billing, payment, and contact information when placing an order.

SHANDRÉ is not responsible for additional fees charged by your bank, card provider, or payment provider.

7. Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery time is approximately 3–7 business days, depending on destination, carrier performance, customs processing, and other circumstances outside our control.

SHANDRÉ offers worldwide shipping and currently provides free shipping on eligible orders.

Delivery times are estimates and are not guaranteed.

International orders may be subject to customs duties, import taxes, or other local fees. These charges are the responsibility of the customer unless otherwise stated.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Customers may request an eligible return within 14 days of receiving their order.

Due to hygiene and quality-control requirements, hair extensions, bundles, closures, wigs, and similar products cannot be returned once they have been opened, worn, installed, washed, cut, dyed, brushed, altered, or otherwise used.

Returned products must meet the conditions set out in our Returns & Refund Policy.

Please review our Returns & Refund Policy before making a purchase.

9. Product Care and Installation

The lifespan and condition of hair extensions depend significantly on installation, styling, washing, maintenance, heat exposure, products used, and individual care.

Customers are responsible for following appropriate care instructions.

SHANDRÉ cannot guarantee a specific lifespan where damage results from incorrect installation, excessive heat, chemical treatment, improper washing, unsuitable products, or poor maintenance.

Where appropriate, we recommend that hair products are installed or treated by an experienced professional.

10. Availability

All products are subject to availability.

We may change, discontinue, restrict, or update products at any time.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund or alternative product where agreed.

11. Promotions and Discount Codes

Promotions, discounts, and promotional codes may be subject to separate conditions.

Unless stated otherwise:

  • Discount codes cannot be exchanged for cash

  • Discounts cannot normally be applied retroactively

  • Promotions may not be combined

  • Promotions may end or change without prior notice

SHANDRÉ reserves the right to cancel or refuse promotional discounts where misuse, fraud, or technical errors are identified.

12. Intellectual Property

All content on the SHANDRÉ website, including but not limited to:

  • Brand names

  • Logos

  • Product photography

  • Graphics

  • Website design

  • Product descriptions

  • Written content

  • Videos

  • Advertising materials

is owned by or licensed to SHANDRÉ unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising platforms, and ecommerce technology providers.

We are not responsible for the independent actions, policies, or availability of third-party providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

14. Website Accuracy

We aim to ensure that the information on our website is accurate and current.

However, occasional errors may occur regarding:

  • Prices

  • Product descriptions

  • Promotions

  • Availability

  • Shipping information

  • Images

  • Other website content

We reserve the right to correct errors and update information when necessary.

15. Limitation of Liability

To the extent permitted by applicable law, SHANDRÉ will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, or legal obligations.

The latest version will always be available on this page.

Continued use of the website after changes are published means that the updated Terms will apply to your future use of the website, subject to applicable law.

18. Governing Law

These Terms of Service are governed by the applicable laws of the Netherlands, without limiting any mandatory consumer protection rights that may apply to customers in other jurisdictions.

19. Contact

If you have any questions about these Terms of Service, please contact:

SHANDRÉ
Email: info@shandrehair.com