Returns & Refund Policy

At SHANDRÉ, we want every customer to feel confident and beautiful with their hair. We carefully inspect every order before it leaves our location to ensure you receive the quality you expect.

Due to the personal nature of hair extensions and hair products, we have specific guidelines regarding returns and exchanges.

Return Eligibility

Customers may request a return within:

14 days of receiving their order

To be eligible for a return, the product must:

  • Be unused and unworn

  • Be in its original packaging

  • Have all tags, seals, and packaging intact

  • Not have been washed, brushed, dyed, cut, installed, or altered in any way

For hygiene and quality control reasons, we cannot accept returns for products that have been opened, installed, or used.

This includes:

  • Hair bundles

  • Closures

  • Extensions

  • Wigs

  • Any hair products that have been opened

Non-Returnable Items

The following items cannot be returned:

  • Opened or installed hair extensions

  • Hair that has been altered in any way

  • Products without original packaging

  • Sale items or promotional products (unless defective)

How To Request A Return

To request a return, please contact our customer support team within 14 days of delivery:

Email:
info@shandrehair.com

Please include:

  • Your order number

  • Reason for return

  • Photos of the product and packaging

Our team will review your request and provide the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a tracked shipping service when returning items, as SHANDRÉ cannot be responsible for packages lost during return shipping.

Damaged Or Incorrect Orders

We carefully inspect every order before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos or videos showing the issue

We will work with you to resolve the problem as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Exchanges

If you need a different length, texture, or product variation, please contact our support team.

Exchanges are only possible for eligible unopened products.

Contact Us

For any questions regarding returns or refunds:

SHANDRÉ
Email: info@shandrehair.com

Thank you for choosing SHANDRÉ.